Dear Live Life Alarms: I wanted to write to you with another positive testimonial re the Live Life Alarms customer support. My mother-in-law has had a Live Life Alarm pendant for several years now and it has really provided her with confidence to continue to live independently while knowing that we are all just a pendant touch away. We recently had an issue with the pendant battery, and rather than have my mother-in-law be temporarily without a pendant if we sent it in for repair, we decided to upgrade to the latest model unit. To proceed, and in developing options, etc, we worked with Live Life Alarms’ Patricia Bromfield through the company’s online chat system, and as always, we found her to be so very professional, helpful, and responsive. I continue to say, if I ever had a company, I would want Patricia on my team. She is an excellent representative and ambassador for Live Life Alarms. I also wanted to say that the new 4GX model of the pendant is a continued demonstration of the evolution of the product making an excellent pendant even better. Well done!