Before we setup and deliver your Mobile Alarm we will do a coverage check of the Bell, Telus, Rogers, MTS, Tbaytel and Sasktel Mobile Network at the address of the user of the pendant. If the coverage map indicates inadequate coverage at that location we will advise you on other options.
It should be noted however that the Bell, Telus, Rogers, MTS, Tbaytel and Sasktel coverage maps are not always 100% accurate and black spots in the networks can occur. This a characteristic of all wireless and mobile phone networks. Sometimes a black spot is only discovered by the user when the Mobile Alarm is tested in the user’s home. In this case our Refund & Returns policy applies where a refund will be offered less $85 (the combined cost of $15 postage, a $60 setup fee and the prepaid credit.)