Option 1 – Genius Option Rogers, Telus & Bell 

Unlimited emergency voice & text using the best signal from either Rogers, Telus, Bell, Tbaytel, MTS or Sasktel – depending on where you are at any given time.
Included in your purchase will be a Live Life Alarms 3G, 4G, 5G and LTE compatible sim card with unlimited emergency voice and text for the first year of use. Our sim card will pick the best mobile tower in your area whether it’s Rogers, Bell, Telus, Tbaytel, MTS or Sasktel. Then it’s just $45 each year from Year 2. Towards the end of Year 1 you’ll be reminded to add a $45 top up to continue to use the service for the following year. Your mobile alarm will even automatically work when you visit the USA – at no extra cost.

If you would like to enjoy the best coverage in Canada and never have to worry about running out of credit when you need it the most then you should select this plan. We’ve worked hard to tailor a custom plan with Canada’s six largest mobile operators that’s affordable and will never let you down.

Advantages

  • Never worry about running out of credit when you need it the most.
  • No need to check websites to see how much credit is remaining on your alarm.
  • You’ll have access to the best network signal no matter where you are in Canada.
  • With this plan we can remotely update the software in your device as improvements become available.
  • No need to even think about cost per minute or cost per text. We’ve got you covered.
  • Set and forget plan. No hassles.*

*Fair use policy applies. The Live Life mobile alarm is an emergency device and we expect it to be used as such.

Checking and topping up your credit
Before the end of Year 1 we’ll send you reminders to add another $45 for the coming year.

What happens if my prepaid credit runs out?
It won’t! We won’t let it! Your Mobile Alarm will always work.

Incoming calls to your mobile alarm are free so family and friends can call you on your pendant whenever they like and for as long as they like. There is no extra 911 fee each month.

Option 2 – 3G Sim

Pay as you go credit – From just $25 a Year
As part of your purchase your Mobile Alarm comes with an installed and activated SIM card. This SIM card has good coverage across Canada but doesn’t pick the best available mobile signal in your area. Along with a mobile phone number for your pendant you will have a prepaid credit amount of $25 loaded. This will be applied to your ‘Pay As You Go’ account. This credit lasts for 365 days from activation. We’ll set it all up for you so your alarm is ready to go out of the box. After the first year simply apply a $25 or $35 recharge voucher to keep your Mobile Alarm active for another year. This is very easy to do – it can be done in less than a minute by either logging into the account we set up for you or by applying a $25 or $35 voucher from your local 7-Eleven store.

Checking and topping up your credit
It is a good idea to check on your remaining credit regularly to make sure you have enough remaining. You can do this online, or by calling a toll free number included in your package paperwork. To check your credit you will need the ‘mobile account username’ and your ‘mobile account password’ supplied with your purchase. Once you are logged in you can view your remaining credit amount. If you need more credit you can recharge your account very easily. Live Life Alarms is not able to top your credit up for you due to privacy reasons. Remember the account is in the purchaser‘s name and we do not keep a record of how much credit you have remaining.

What happens if my prepaid credit runs out
If the credit runs out the pendant will not be able to call out to the emergency contact numbers and send the help messages (although it will still call 911 if that is a programmed number). Other features that require voice calls and text messages will not operate until you top up with some more prepaid credit.

How much credit will the pendant normally use?
When you use the Mobile Alarm simply as a medical type alert when help is needed, the $25 should be enough to last a whole year. You use credit up when the pendant dials out to your emergency contacts and someone answers. You also use credit up when the pendant sends text messages. Incoming calls are also charged at $0.30 cents per minute. Remember there is a $1.25 per month 911 fee that is automatically deducted from your balance. Over 365 days this leaves $11 worth of credit available for emergency calls and texts if you have installed a $25 voucher. You may want to consider logging in and adding an extra $10 each year to cover the compulsory 911 service fee each month.

What could cause the pendant to use credit much quicker?
The main way you can use up your credit quicker is by using the ‘Side Talk Button’ feature. This features allows you to press the side ‘Talk’ button and make a call to a nominated person in your emergency contact list. When you do this you are using the pendant just like a mobile phone and normal call charges of 30c per minute apply.

Mobile Coverage disclaimer

The Coverage Maps are approximate only. Actual mobile alarm coverage depends on where you are and the device you are using. Customers should be aware that the mobile coverage maps displayed have been created using tools that predict the likely areas of coverage.

Not every particular location within the identified coverage areas has been individually tested for coverage. This means that while the footprint of coverage outlined on the maps is generally accurate, there will be specific areas described as being within a coverage area where a customer’s mobile alarm will not work.

This is a common characteristic of wireless systems. For example, coverage could be degraded or non existent in specific locations due to certain physical structures or geographic features or as a result of the device used. Physical structures which may block or inhibit coverage could include basements, lifts, underground car parks, concrete buildings, tunnels and road cuttings. Geographic features which may block or inhibit coverage could include formations such as hills and mountains or even trees.

GPS functions disclaimer

The LiveLife Mobile Alarm has built-in GPS technology that it uses to fix the location of the pendant with an accuracy of 2 metres. In order for the GPS functions to work it requires a line-of-sight connection to satellites in the sky. For the pendant to receive the signal it needs to be pointed to the sky. It normally takes a few seconds to receive the signal and work out the co-ordinates of it’s exact location. It can take up to 10 minutes to get it’s first fix out of the box.

In the event that the pendant cannot receive the GPS signal it will revert to showing it’s last known position. This is the location of the device when it was last able to fix it’s location by satellite. The device conserves power by only trying to get a GPS fix when the device is moved. Because of this we cannot guarantee that when the device is activated the location given is always the current position at the time of activation or that when someone tries to locate it via sms that it will know it’s current position. With that said, if the device does not know it’s current position it will report it’s last known position. This usually means the alarm has not moved significantly from it’s last known position so in most cases this is actually the true location of the Mobile Alarm.

Underground carparks, lifts, concrete buildings, tunnels and other constructions can block the signal from satellites to the pendant. It is possible that if a wearer of the pendant is in a location where there is no GPS signal that there may also be no 3G mobile signal meaning the function of the pendant will not operate till the wearer moves to an unobstructed location.